How Can We Help You?

Your items will be posted out in the second working day after the payment is received. Our team will contact you via e-mail or contact number your provided to confirm the delivery arrangement.

Please bring along the item/s and visit our showroom for exchange. All items must be in original, perfect condition when we inspect your return before performing the exchange.

All major credit card, Nets, WeChat Pay and Alipay

No, we have larger stock in store. In case you can’t find the item you're seeking, please feel free to ask for it or visit our showroom.

Most of our stock is handmade, we will first check the availability of the requested item(s) in our current stock. If available, you will get a payment request including shipping. After payment is made, your item will be shipped with the delivery service that you have chosen.

Yes, you can cancel during the 24 hours prior to shipping.

Yes, a signature will be required when your order arrives at its destination.

You may return the item(s) within 14 days. All items must be in original, perfect condition when we inspect your return. Otherwise we will ship the merchandise back to you at your expense. Refunds will be made only for product costs, so shipping (both outgoing and incoming) and any customs fees and taxes etc., are excluded from refund amount. The customer will be responsible for any damage or loss during return shipping, so please make sure you package your items securely. After we receive your order back in original condition, we will refund the cost of the merchandise only. Custom orders, special orders, and wholesale orders are non-refundable.

As many of our products are fragile, we ship all orders with insurance and take the full responsibility for the damage item. Please take a picture of the outside of the delivered box and picture of the damaged item. We will either ship you a replacement or refund your payment depending on your preference.